SITHGAM022 Provide responsible gambling services (RSG) - Face to Face
This Nationally recognised unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
Under differing state and territory legislation, this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
More information on this course is available on 07 4944 1551.
qldtsol.com/…/F013-Student-Information-Handbook.docx
SITHFAB021 Provide responsible service of alcohol (RSA) - Face to Face
RSA- Responsible Licensees are responsible for ensuring that all staff that serve or supply alcohol have the appropriate certification. Penalties apply for licensees who fail to comply.
The following people must complete RSA training within 30 days of starting employment and maintain a current RSA training course certificate during their employment:
- the licensee (if an individual), unless trained in RMLV
- any staff member of the licensed premises who is involved in the service or supply of liquor at the premises. This includes bartenders, glass collectors, floor staff and room service staff. It does not include people that are trained in RMLV, such as approved managers.
If you need to obtain an RSA Statement of Attainment for the first time, please contact QLD Training Solutions to become certified in Provide responsible service of alcohol. Once obtained, this certification does not expire.
For further information regarding dates and times please contact QLD Training Solutions on 07 4944 1551 during office hours. Monday - Thursday 7.30 am - 4 pm, Friday 8 am - 3 pm.
SITHGAM022 Provide responsible gambling services (RSG) - Face to Face
This Nationally recognised unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
Under differing state and territory legislation, this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
More information on this course is available on 07 4944 1551.
qldtsol.com/…/F013-Student-Information-Handbook.docx
SITHFAB021 Provide responsible service of alcohol (RSA) - Face to Face
RSA- Responsible Licensees are responsible for ensuring that all staff that serve or supply alcohol have the appropriate certification. Penalties apply for licensees who fail to comply.
The following people must complete RSA training within 30 days of starting employment and maintain a current RSA training course certificate during their employment:
- the licensee (if an individual), unless trained in RMLV
- any staff member of the licensed premises who is involved in the service or supply of liquor at the premises. This includes bartenders, glass collectors, floor staff and room service staff. It does not include people that are trained in RMLV, such as approved managers.
If you need to obtain an RSA Statement of Attainment for the first time, please contact QLD Training Solutions to become certified in Provide responsible service of alcohol. Once obtained, this certification does not expire.
For further information regarding dates and times please contact QLD Training Solutions on 07 4944 1551 during office hours. Monday - Thursday 7.30 am - 4 pm, Friday 8 am - 3 pm.
SITHGAM022 Provide responsible gambling services (RSG) - Face to Face
This Nationally recognised unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
Under differing state and territory legislation, this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
More information on this course is available on 07 4944 1551.
qldtsol.com/…/F013-Student-Information-Handbook.docx
SITHFAB021 Provide responsible service of alcohol (RSA) - Face to Face
RSA- Responsible Licensees are responsible for ensuring that all staff that serve or supply alcohol have the appropriate certification. Penalties apply for licensees who fail to comply.
The following people must complete RSA training within 30 days of starting employment and maintain a current RSA training course certificate during their employment:
- the licensee (if an individual), unless trained in RMLV
- any staff member of the licensed premises who is involved in the service or supply of liquor at the premises. This includes bartenders, glass collectors, floor staff and room service staff. It does not include people that are trained in RMLV, such as approved managers.
If you need to obtain an RSA Statement of Attainment for the first time, please contact QLD Training Solutions to become certified in Provide responsible service of alcohol. Once obtained, this certification does not expire.
For further information regarding dates and times please contact QLD Training Solutions on 07 4944 1551 during office hours. Monday - Thursday 7.30 am - 4 pm, Friday 8 am - 3 pm.
SITHFAB021 Provide responsible service of alcohol (RSA) - Online via Teams
RSA- Responsible Licensees are responsible for ensuring that all staff that serve or supply alcohol have the appropriate certification. Penalties apply for licensees who fail to comply.
The following people must complete RSA training within 30 days of starting employment and maintain a current RSA training course certificate during their employment:
- the licensee (if an individual), unless trained in RMLV
- any staff member of the licensed premises who is involved in the service or supply of liquor at the premises. This includes bartenders, glass collectors, floor staff and room service staff. It does not include people that are trained in RMLV, such as approved managers.
If you need to obtain an RSA Statement of Attainment for the first time, please contact QLD Training Solutions to become certified in Provide responsible service of alcohol. Once obtained, this certification does not expire.
For further information regarding dates and times please contact QLD Training Solutions on 07 4944 1551 during office hours. Monday - Thursday 8 am - 4 pm, Friday 8 am - 3 pm.
SITHGAM022 Provide responsible gambling services (RSG) - Online via Teams
This Nationally recognised unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.
Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.
The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).
Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.
Under differing state and territory legislation, this is a required certification unit for certain nominated personnel operating in licensed gambling premises.
More information on this course is available on 07 4944 1551.
qldtsol.com/…/F013-Student-Information-Handbook.docx
RMLV - Online via Teams
RMLV for approved managers. This course is face to face only, and is for those wishing to move into a managerial role or for those that have completed an RMLV before and need to renew their certificate.
Approved managers must hold a current RMLV certificate. The certificate is valid for 3 years. The licensee must ensure approved managers working at a licensed premises have a copy of their current certificate.
It is mandatory for liquor licensees (if individuals), approved managers and some permit holders to have a current responsible management of licensed venues (RMLV) certificate.
More information can be found on this site.
Responsible management of licensed venues (RMLV) training | Business Queensland
When you successfully complete the course, the approved trainer will issue you with a RMLV certificate. The certificate will remain current for 3 years. It is your responsibility to ensure your training is renewed before your current certificate expires.
Please have Microsoft Teams downloaded and set up prior to the start of the course.
Booking is essential and must be paid for at time of booking.
For further information regarding bookings, dates, times, costs and other queries please contact QLD Training Solutions on 07 4944 1551 during office hours. Monday -Thursday 8-4, Friday 8-3 or email [email protected].
We require payment to be made prior to the course commencement.
Course requirements for online RMLV training:
- Reliable internet
- Email address
- Microsoft TEAM (downloaded prior to the course)
- Computer camera
- Scanner
- Printer
- USI Number
- Photo ID, e.g., Driver Licence, Passport.
Course cost: $395 per person
Please read our policies and procedures in our student handbook, F013 Student Information Handbook
RMLV - Face to Face
RMLV for approved managers. This course is face to face only, and is for those wishing to move into a managerial role or for those that have completed an RMLV before and need to renew their certificate.
Approved managers must hold a current RMLV certificate. The certificate is valid for 3 years. The licensee must ensure approved managers working at a licensed premises have a copy of their current certificate.
It is mandatory for liquor licensees (if individuals), approved managers and some permit holders to have a current responsible management of licensed venues (RMLV) certificate.
RMLV certificate
When you successfully complete the course, the approved trainer will issue you with a RMLV certificate. The certificate will remain current for 3 years. It is your responsibility to ensure your training is renewed before your current certificate expires.
For further information regarding dates and times please contact QLD Training Solutions on 07 4944 1551 during office hours, Monday - Thursday 8 am - 4 pm, Friday 8 am - 3 pm.
Course cost: $395 per person